FAQs Popular Questions – RL Logistix.
1. Where is RL Logistix located?
Our RL Logistix warehouse in South San Francisco, California is the main hub for shipments from the Bay Area to Thailand.
📍 Address: 90 S Spruce Ave STE B, South San Francisco, CA 94080
🕙 Open Hours:
Monday–Friday: 10 AM–6 PM
Saturday: 10 AM–5 PM
Sunday: Closed
🚗 Driving Directions:
From Hwy 101 → Take Exit 426B (South San Francisco / Grand Ave).
Follow signs to S Spruce Ave and continue straight.
Parking is available near the warehouse.
🚆 Public Transit:
Take BART → Exit at South San Francisco Station.
Transfer to SamTrans Bus 130 or 131.
Walk 5–7 minutes to the warehouse.
👉 [View Warehouse Map & Directions]
2. Where can I drop off my shipment in SF Bay Area?
Customers can drop off shipments at our South San Francisco warehouse.
📍 90 S Spruce Ave STE B, South San Francisco, CA 94080
Open hours same as above.
📞 (415) 735-7658 | 💬 Line: @rllogistix
3. How do I create an RL Account for a Customer ID?
To start shipping with us, you’ll need a Customer ID. Register here:
🔗 RL Logistix Customer Registration Form
👉 Your Customer ID is required for tracking shipments, billing, and linking packages to your account.
4. How do I ship to RL Logistix?
Always include our warehouse address and your Customer ID with method code:
OF = Ocean Freight
AF = Air Freight
Example Ocean Freight: Jonathan Chu (OF, CUSTOMER_ID)
Example Air Freight: Jonathan Chu (AF, CUSTOMER_ID)
👉 Important: Replace CUSTOMER_ID with your unique number provided by RL Logistix.
✨ Tip: Always include OF/AF with your Customer ID exactly as shown to avoid delays.
5. What is the payment method?
✔ Bank transfer
✔ Secure online payments
❌ Credit cards not accepted
6. How much is the shipping rate or cost for air freight service from SF Bay Area to Thailand, and how long does it take?
Air freight service from San Francisco Bay Area → Bangkok starts at:
💵 $22.99 per kg (excluding add-ons)
⏱ 7–14 days depending on weight and customs
7. When will my ocean freight shipment arrive?
Most ocean freight shipments from San Francisco to Thailand arrive within 45–60 days.
👉 Customers are notified once shipments are ready for pickup or delivery.
8. What items are prohibited or restricted?
RL Logistix does not accept hazardous or illegal shipments, including:
Explosives, weapons, or weapon parts
Aerosols and gas-filled items
Flammable materials
Toxic or radioactive chemicals
Drugs and related paraphernalia
👉 See Full Prohibited Items List
9. Do you provide repacking services?
Yes ✅ RL Logistix offers repacking services to protect items during shipping.
👉 Request Repack Service
10. Can RL Logistix help with moving personal items?
Yes ✅ We offer customized moving services from the U.S. to Thailand.
(Proof of U.S. residence may be required)
👉 Learn About Moving Services
11. Do you offer delivery service within Thailand?
Yes ✅ We deliver throughout the Bangkok Metropolitan Area and all provinces.
Delivery fees vary by weight and box size.
👉 View Delivery Service Rates
12. How do I track my shipment?
Customers can track shipments by contacting our team with their Customer ID or Shipment ID.
We also provide updates at each stage.
👉 Track Shipment Now
13. What if my shipment is damaged or lost?
RL Logistix takes every precaution to deliver packages safely.
✨ Tip: Always pack securely and include your Customer ID + method code (OF/AF) to avoid mix-ups.
👉 Packing Tips Guide
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